The future’s bright, the future’s … intermittent

! This post hasn't been updated in over a year. A lot can change in a year including my opinion and the amount of naughty words I use. There's a good chance that there's something in what's written below that someone will find objectionable. That's fine, if I tried to please everybody all of the time then I'd be a Lib Dem (remember them?) and I'm certainly not one of those. The point is, I'm not the kind of person to try and alter history in case I said something in the past that someone can use against me in the future but just remember that the person I was then isn't the person I am now nor the person I'll be in a year's time.

The signal on my Orange phone has been dropping off all morning so I checked a couple of other Orange mobiles and they’re all doing the same thing so I phoned Orange.

Apparently there’s scheduled work going on with four transmitters nearby resulting in the intermittent coverage.  Which is nice.

So why wasn’t I told about this?  I only live down the road from where I work and I expect the problem is happening at home.  Orange knows exactly where I live and they know where I am to within a few feet, why didn’t I receive a text yesterday warning me that there was work being carried out which would cause disruption to service?  Why wasn’t I sent a text when I moved into range of a transmitter that was being worked on telling me that I was entering an eara of disrupted coverage?

Surely it isn’t beyond the capabilities of one of the world’s biggest mobile phone operators to pre-emptively warn their customers that they are going to experience poor coverage for a time?

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4 comments

  1. Ian Grey (1 comments) says:

    O2 send us emails at work and we get outage info every day- we do have a couple of thousand mobiles though!

  2. wonkotsane (1133 comments) says:

    So have we but judging by the email I got after phoning Orange from our own people we weren’t forewarned. My suggestion would be a unique selling point I reckon – it could be used to alert people when they’re about to leave an area with coverage, something that would be particularly useful to walkers who find themselves straying out of coverage areas without realising it and cutting themselves off from civilisation. People might even be prepared to pay for the service!

  3. axel (1214 comments) says:

    Is it a company mobile?

    If so, only the tech bod comms dude will get a warning, it is up to him to inform you

  4. wonkotsane (1133 comments) says:

    I’m on Orange myself and the company mobiles are on Orange too. We did get an email about it but it read like they’d had to go and ask Orange why the mobiles weren’t working.

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