Monday, October 10, 2005

Jessops have redemed themselves somewhat

A quick update on the Jessops saga before I go to bed.

I tried the replacement camera out at the weekend, had a look at the resulting picture taken at the highest quality and it was abysmal. The quality was something you would expect from a heavily compressed website graphic - lossy, grainy, etc.

I phoned Jessops' Service Centre who said I would have to send it in for repair again. Needless to say I explained in no uncertain terms that there was no way I would be sending this camera in for repair.

I then phoned the Telford branch of Jessops and ended up speaking to the manager who was a bit stroppy with me on Saturday. This time he was a bit more polite and apologised and went away to speak to the Service Centre. He called me back half an hour later saying the camera would be replaced free of charge as it was faulty from the store but as it is now an old model they will have trouble locating one so they will, instead, replace it with a new Centon DC8.

Mrs Sane went and picked it up today and ... is it wrong to get excited about a camera? It has a huge LCD screen which takes up most of the back of the camera. The menu is identical (very easy to use) to the previous one, the picture quality is excellent, everything is customisable (shutter speed, flash, etc.) and best of all, where the old camera was a fairly impressive 5.25 megapixels this one is a whopping 8 megapixels. Eight!

Still a bit pissed off with them for being shite but this has gone a long way to healing the rift.