Saturday, October 08, 2005

Letter to Jessops

Here's the letter I've just written to Jessops ...

Notice of Rejection of Goods

Dear Sir/Madam,

I am writing to formally reject good supplied to me by the Jessops store in Telford as they the goods provided to me are not fit for the purpose for which they were sold.

I bought a Centon DC9 camera from Jessops in Telford on xxxx. In February 05 I had to send the camera in for repair. In August 05 I had to send the camera in for repair for the same fault.

The camera has now been replaced with another camera of the same model at the Telford branch of Jessops. However, the camera that has been given to me as a replacement is inferior to the camera it is replacing and is no longer fit for the purpose it was originally sold.

When I bought the camera originally it came with a 2 year guarantee meaning Jessops expected that camera to last for at least 2 years. The camera that has been provided to me as a replacement, whilst being the same model and new, only has a 6 month warranty and is therefore only expected to last for 6 months.

As I originally purchased a camera with an expected lifespan of 2 years and Jessops has now provided me with a camera with an expected lifespan of 6 months, I am formally rejecting the goods on the basis that they are inferior to the original product and not fit for the purpose for which the camera was originally sold to me. I will require either a camera of the same model with an expected lifespan of 2 years or a full refund of the original purchase price.

Regards,

Stuart Parr