My trusty Netgear ADSL router gave up the ghost yesterday which was a bit inconvenient.

Some investigations pinned it down to a problem with the wireless on the router so I phoned Sky technical support.  I was most surprised to get an answer at 10pm and even more surprised to speak to someone who spoke passable English (they were from Scotland, not Mumbai).

In total I spent an hour and 20 minutes on the phone to technical support convincing them that the evidence pointed to a problem with the router and not my laptop as the router couldn’t be found on my wife’s laptop either, nor on my phone, the desktop computer or the printer.

I eventually convinced them of the need to replace the router and a 2 minute conversation with the customer support team this morning secured the replacement which is being posted out to me.

Interestingly, the woman I spoke to in technical support said that my exchange is one of the first to get the upgrade from 16mbit to 20mbit and a quick test she did on my line suggests that I’ll get over 21mbit (I currently connect to the exchange at about 16.7mbit).  Which is nice.

Edit:
The postman delivered the replacement modem at 6:45 this morning.  Are they supposed to ring the doorbell at that time of the morning?

Technorati Tags: Customer Service, Sky, Broadband