Bloody buggering Sky, I swear there’s a conspiracy to piss me off. Two months ago they buggered up my internet connection and then buggered up my phone fixing my broadband. I spent several days arguing with them over the phone that the problem was at the exchange, not my equipment or my phone, the micro [...]

For the last few months the service I’ve been getting on my Orange mobile phone has been getting progressively worse. A few months ago I couldn’t make phone calls at all for about half a day and nor could I receive any.  #1 son’s phone was the same, so was Mrs Sane’s and so was [...]

I was on the phone to Orange customer services today to see if there was a cheaper way of getting my son a small amount of internet access. I was disappointed to find that not only was £5pm the cheapest option for data, but new customers would only receive 250mb for their £5pm, rather than [...]

It’s amazing how much we’ve come to rely on t’interweb in our household. Mrs Sane phoned me at work yesterday to say she couldn’t get on the internet so I popped home at lunchtime to see what the problem was.  I checked the modem status page and it said the ADSL link was down so [...]

Orange has this clever feature when you ring customer services where you enter your password on your phone keypad – 2 for abc, 3 for def, etc.  It’s a great idea, assuming you don’t have one of these: You’ll note that, unlike regular mobile phones, the number keys don’t have a set of letters on [...]

If there is a known “feature” with the new version of WordPress that causes anything in the dashboard to generate internal server errors from an apparently random point in time that can be fixed by creating a one-line ini file in the wp-admin folder, why the bloody buggering hell doesn’t the WordPress install file create [...]

My trusty Netgear ADSL router gave up the ghost yesterday which was a bit inconvenient. Some investigations pinned it down to a problem with the wireless on the router so I phoned Sky technical support.  I was most surprised to get an answer at 10pm and even more surprised to speak to someone who spoke [...]

Mrs Sane went out and bought a new printer today – a nice Kodak ESP 7 all-in-one wireless device. The printer installs fine on my laptop and Mrs Sane’s laptop but the desktop is having none of it.  I’ve tried to contact Kodak’s 24/7 customer support live chat for about 2 hours now and keep [...]

Remember how the keyboard on my Evesham laptop broke a few weeks ago?  Not long after, my colleague’s Evesham laptop developed the same fault.  Geemore, the company that Evesham’s sole remaining director set up to take over the Evesham business (but not the debts), collected the laptop 10 days ago with the standard quoted repair time of 5-10 working [...]

A few weeks ago I swallowed my pride, bit the bullet and decided to line Rupert Murdoch’s grubby pockets again.  Telewest (now Virgin) couldn’t get my broadband to work properly for 3 months and couldn’t tell me when they were planning on fixing it so I gave them the boot and had a scout round [...]

Well, surprise surprise, Evesham are still shit. The keyboard on my Evesham laptop is broken and they won’t honour the on-site warranty. Apparently they don’t have motherboards in stock even though my colleauge had his motherboard replaced in the carpark at work a month or two ago. No, they’re going to collect my laptop and [...]