Well, surprise surprise, Evesham are still shit.
The keyboard on my Evesham laptop is broken and they won’t honour the on-site warranty. Apparently they don’t have motherboards in stock even though my colleauge had his motherboard replaced in the carpark at work a month or two ago. No, they’re going to collect my laptop and send it to China for repair and I can have it back in 7-10 days.
If you’ve read about my shambolic experience of Evesham before then you may remember that the repair to my laptop last year was going to take 7-10 days and I spent weeks without a laptop while they “repaired” it and lost it and lied to me and then sent me an old laptop that they tried to pass off as a new one (I still have the photographs showing it thick with dust.
My conversation with Eveshambles Technical Support went something like this:
Evesham: They don’t do motherboard replacements on-site.
Me: But they did not long ago for my colleague.
Evesham: Ah yes, they’re out of stock now and Mitac have all the stock.
Me: Not a problem, the engineer will have to drive past the Mitac factory to get to my house.
Evesham: They won’t do that.
There was some boring stuff going over the same old things again and I declined his offer to arrange for a collection. It’s not possible to complain to Eveshambles over the phone so I phoned the press office.
Me: Hello, I’m getting really crap service from Evesham again, you’ve had bad publicity about it last time and I don’t mind giving you some more but I wanted to give you the opportunity to make some effort to put it right.
Evesham: Can I take your name?
Me: Stuart Parr
Evesham: Oh right, you’re that wonko person?
Evesham: In that case …
It did look like they were going to make some effort, “think outside the box”, live up to the 5-star rating they got for customer service from PC Pro magazine. But no. They won’t ask Mitac to give them a motherboard, not even as a one-off bearing in mind what they’ve done to me before.
So I have no choice – my laptop is going to be collected, it’s going to be shipped off to a factory in China where it will no doubt languish on a shelf for a few weeks and maybe get repaired, maybe get lost. My hard drive will be formatted even though there is nothing wrong with it and I have no way of backing up an 80gb hard drive.
I will, of course, be keeping an Eveshambles Part 2 diary.