The Eveshambles saga continues …
Remember how the keyboard on my Evesham laptop broke a few weeks ago? Not long after, my colleague’s Evesham laptop developed the same fault. Geemore, the company that Evesham’s sole remaining director set up to take over the Evesham business (but not the debts), collected the laptop 10 days ago with the standard quoted repair time of 5-10 working days.
Today he phoned for an update to be told that it hadn’t even been sent for repair. Why? Because they’ve only just signed an agreement with the repair company (presumably Micronano again) and even though the agreement has been signed, they still haven’t paid them. Rather helpfully, they don’t have a clue when they might be able to send laptops off for repair or how long it will be until they get them back again.
So much for Geemore honouring Evesham warranties.
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by wonkotsane on Monday, September 3rd, 2007 at 3:22 pm and is filed under Customer Services, Eveshambles, General and is .
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Evesham no longer honour old warranties – see my Q&A with their support:
In answer to you question “are the PC and laptop that I bought from Evesham (before August 2007) still covered by the warranties I paid for?”
No unfortunately they are not.
February 15th, 2008 at 11:04 amWell that wasn’t a great surprise, the whole administration/takeover was a scam. Same company, same people, same products, different name. I phoned our HR department to tell them and they said they knew and that they’d signed an agreement with another company for the warranties.
February 16th, 2008 at 12:36 pm